A. Yes, we do offer overtime, after hours and emergency support, at an additional charge. However, we do understand that on certain projects switchovers must occur after hours and as such we will take that into consideration in our project estimate so as not to penalize the client.
OVERTIME / EMERGENCY SERVICES HOURS TERMS
Overtime will be charged after eight (8) hours per day, or before 8 AM and after 6:00 PM, Monday through Friday; and 8:00 AM- 10:00 PM Saturday, Sunday excluding holidays. A four (4) hour minimum will be charged for Saturday and Sunday excluding holidays. Overtime will be charged at 1.5X the corresponding billing rate. Emergency Services hours are defined as weekdays 10:00 PM – 8:00 AM and Weekends 10:00 PM - 8:00 AM. Emergency Services will be charged at 2X the corresponding billing rate. Holiday support availability and rates will be handled on a case by case basis.